Delivery Information

Delivery Options
All deliveries originate from our National distribution centre in Melbourne.
Orders made prior to 1PM EST will be dispatched same day
All Orders are manually processed and goods only leave Monday - Friday. 
If order is placed after 1PM EST on Friday or over the Weekend, order will not be processed and goods will not be shipped until the Monday.
Deliveries are made to fixed Residential or Business addresses, or C/- (care of) a Post Office. Providing someone is there to sign for goods.
Deliveries to a PO BOX will incur additional charges.
  • We choose VIC Express for all road deliveries in VIC to a fixed address
  • We choose Fastway for National Overnight satchel deliveries to fixed addresses in Major Cities / Locations.
  • We choose AAE for overnight deliveries to PO BOXES
  • We choose DHL for deliveries not able to fit in a satchel, being sent to remote areas and any area not covered by Fastway.
  • We choose Express link / WA Freight-liners for all National road deliveries and any delivery over 25KG.
  • No Hazardous goods can be sent via overnight delivery. 
  • Allow additional time for regional deliveries
  • For orders weighing over 5KG refer to our road service for national deliveries or our local VIC service to fixed addresses in VIC
  • For orders weighing over 25KG refer to out road freight service
National Deliveries - Fastway Overnight Satchels - Fixed address - Up to 5KG:

We offer an overnight "Airbag" Service to all Major / Capital cities for next working day delivery. This service only applies to orders received before 1PM EST.
3 Satchel Sizes are offered, Current Freight charges are:
1KG = $10
3KG = $13
5KG = $15
National Deliveries - AAE Overnight Satchels - PO BOX - Up to 5KG*:
*PO BOX deliveries attract a surcharge.
1KG = $20
3KG = $25
5KG = $30
For all other locations not considered Major or a Capital city, contact us for an accurate freight quote.
NOTE: Airfreight is not only calculated by the weight alone, but also by the cubic measurements. Some items may be too large to be sent via airfreight satchel.
Local VIC Deliveries - VIC Express Fixed Address - Up to 25KG:
We offer a local parcel delivery service for the WA area for goods up to 25KG.

Goods upto 25KG can be delivered anywhere in VIC to a fixed address for $20 

Local VIC Deliveries - AAE Overnight satchels - PO BOX - Up to 5KG:
*PO BOX Deliveries attract a surcharge

This is a satchel delivery service anywhere in VIC for goods up to 5KG delivered to a PO BOX
1KG = $20
3KG = $25
5KG = $30
NOTE: Freight charges are dependent on weight or volumetric, which ever is higher. Products under 3KG of weight with higher volumetric weight calculation may incur a higher freight charge than the specified amount.
National Road Freight:
For delivery to any destination in Australia as well as delivery of heavy goods. Please note that this service does not deliver to a PO BOX.
Freight is calculated by the greater of weight or volume. 
We are unable to quote freight charges at time of checkout, but we will contact you with freight costs and ask for approval prior to processing your order.
Overseas Deliveries:
We use DHL Express for all international shipments.
Delivery Costs depend on size of order (weight or volumetric) and location goods are to be shipped to (Remote areas attract a surcharge)
We are unable to quote freight charges for international deliveries at time of checkout, but we will contact you with freight costs prior and ask for approval to processing your order.
Your Nominated Carrier:
You can choose to collect or send your own courier to pick up the order.
Please advise us of your chosen carrier and allow a minimum of 2 hours before collection.
NOTE: If choosing to have your own courier collect goods, once goods leave our premises we are not liable for any damage or losses that may occur in transit.
If sending goods on our courier, we are responsible for any damages or losses that may occur in transit.
Collection In Store:
If close to the store, and would prefer to come in and collect yourself to avoid any freight charges, you can select this method.
Please advise us if you are collecting goods, and allow a minimum of 1 hours before collection.
You will be required to present Photo ID upon collection.

*Delivery charges are based on post code entered, and weight or volumetric of goods. If entering in wrong post code you could be charged additional fees
Delivery charges are subject to change based on freight companies discretion. Prices are effected by fuel pricing and weight of goods.
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